If you are a customer in the UK, you get 14 calendar days under law to cancel your order if you change your mind. This cancellation period starts from the day after you receive your order. If your order is split into more than one delivery, then the cancellation period will start on the day after you have received all of the Products in your order.
If you receive faulty Products, you may also have a right to return these Products and to ask us to repair or replace them, or get a refund. Further details on this are set out below.
Please note that, with the exception of any Products which are faulty;
- Any Product(s) returned must be sent to us within 14 days from the date you notify us of your intention to return the Product(s).
- Returned Products should be sent back to us in their original condition, together with the original packaging and all tags.
- All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent a Product (such as make-up, fake tan, perfume, deodorant, cologne etc.).
- Returned Products must be unworn and unwashed.
- We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged.
- If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.
