Skip to content

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, you can return the product to the following address:

Nails by Annabel,Davenport St,Longport,Stoke-on-TrentST6 4LN

Before returning an item, please include a note with the following information.

  • Full name
  • Order number
  • A brief explanation of why the product is being returned
  • Whether you would like a refund or an exchange

Please allow 24 hours from when your product has arrived at Nails by Annabel for our staff to review your return before a refund or exchange can be offered.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

Let’s hang out

We love it when you tag us in photos!

Our Instagram